DJI will be busy this week as they deal with an influx of service requests due to their Mavic Pro glare issues.
View test video footage we sent to DJI via our YouTube channel.
There is a noticeable glare in the bottom left corner of the video. We tested this glare issue with (and without) the gimbal cover. Our results found that the glare is consistent in the bottom left corner of the video. This Mavic Pro glare issue seems to occur even when the camera is facing away from the sun. Below are comparison images with and without the gimbal cover.
In addition to the Mavic Pro glare issue, we also noticed a compression artifact in the right side of the video. A compression artifact is a distortion caused by data compression. You can see the Mavic Pro glare and artifact issues in the image below.
We’ve heard from other Mavic Pro owners who experienced the same glare issue, even with Mavic Pro drones purchased on Amazon. Their drones also arrived this week. It is possible that this issue affects all or most of the Mavic Pro drones that were manufactured in this latest batch.
We sent test footage to DJI and spoke with them about this issue. They confirmed that the Mavic Pro glare issue is a result of a defective camera. A DJI repair center representative suggested sending in defective devices for warranty replacement. They also informed us that they do not currently have any Mavic Pro drones in stock to send as a replacement. If you have a defective Mavic Pro, be prepared for long wait times on warranty replacements!
- If you have a Mavic Pro with this glare issue and can’t get a replacement, you can try to minimize the glare by removing the gimbal cover. You could use an alternate gimbal cover/glare shield to protect the gimbal without covering the camera.
- We ended up returning our Mavic and purchasing the 3DR Solo from Amazon for less than $300. It doesn’t have a camera built in, so we’re using this GoPro and the video quality is amazing! And the total cost was still less than the Mavic Pro…without all the issues and defects! Score!