DJI support will be busy as they deal with an influx of service requests due to their Mavic Pro glare issues.
DJI began shipping out its latest batch of Mavic Pro drones but users aren’t going to be happy when they notice the Mavic Pro glare that’s occurring due to a defect in the camera.
There is a noticeable glare in the bottom left corner of the video. We tested this glare issue with (and without) the gimbal cover.
Our results found that the glare is consistent in the bottom left corner of the video. This Mavic Pro glare issue seems to occur even when the camera is facing away from the sun. Below are comparison images with and without the gimbal cover.
In addition to the Mavic Pro glare issue, we also noticed a compression artifact in the right side of the video. A compression artifact is a distortion caused by data compression. You can see the Mavic Pro glare and artifact issues in the image below.
We’ve heard from other Mavic Pro owners who experienced the same glare issue, even with Mavic Pro drones purchased on Amazon. It is possible that this issue affects all or most of the Mavic Pro drones that were manufactured after December 2016. It seems like current Mavic Pro drones shipped as recently as August 2017 also have this issue.
We sent test footage to DJI and spoke with them about this issue. They told us that the Mavic Pro glare issue we had was the result of a defective camera. A DJI repair center representative suggested sending in defective devices for warranty replacement.
If you have a defective Mavic Pro, you should be prepared for extended wait times on warranty replacements! Based on the number of people who have contacted us, they may be handling a lot of returns. DJI replaced our defective drone several times, and each new drone had the same issue. We finally gave up and returned it for a full refund.
- If you have a Mavic Pro with this glare issue and can’t get a replacement, you can try to minimize the glare by removing the gimbal cover. You could use an alternate gimbal cover/glare shield to protect the gimbal without covering the camera. This doesn’t eliminite the glare issue, but it does help to minimize it (as shown in our example photos above).
- We ended up returning our Mavic and purchasing the 3DR Solo from Amazon for less than $250. It doesn’t have a camera built in, so we’re using this GoPro and the video quality is amazing! And the total cost was still less than the Mavic Pro…without all the issues and defects! Score!
Update 8/23/2017: Since posting this article, we’ve been contacted by hundreds of Mavic Pro drone owners experiencing this issue. It seems like even newer drones purchased as recently as this week are still affected by this defect.